Why do I get disconnected?

There are multiple reasons you may be getting disconnected.

1. If you leave your Internet connection idle for 10 minutes, your connection with Copper.Net may be dropped. This is helpful for people who forget to disconnect when they have completed using our network.

2. The phone lines in your house or in your area are not stable. The phone lines you use to connect to the Internet are often decades old. Often, changing weather conditions can affect the way these lines pass data. If you can here static when you are using the telephone, chances are you will get a poor Internet connection. If you feel you have bad phone lines in your area, we advise you to contact you local phone provider for assistance.

3. Many times, the problem is hardware. As the technology of modems has advanced they have become less forgiving to phone line noise. Often we see a customer with a new PC and/or modem who suddenly can't connect. This has to do with the fact that the new high-speed modem protocols don't operate on a poor connection and will attempt to downgrade the protocol to something that will accept the conditions. On many new modems the old protocols are not installed because the manufacturers need to save money and keep the cost of the modem down and gamble that you won't need the lesser protocol anyway. So when the switch tries to downgrade the protocol to something that isn't supported on your modem, you are immediately disconnected. Trying an older modem from the same location can sometimes demonstrate this phenomenon and installing an older or more expensive modem with more installed protocols can solve the problem sometimes too. We suggest external hardware modems for the best dial-up connection.

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KBID: 34
Categories: "Tech Support FAQ"
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Created: 12/1/2007
Last Updated: 6/17/2008
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